Contact Us

We are a small team and we answer every message ourselves. Whether it's a question about a piece, an order that needs sorting, or permanent jewelry — get in touch.

Email

dugostores@gmail.com
We reply within 1–2 business days.

Phone

+1 424-388-8935
Customer care is available Monday to Friday, 9:00 AM – 5:00 PM PST.

Visit the store

DUGO
438 W Hillcrest Dr
Thousand Oaks, CA 91360
United States

Come in to try pieces on, stack a few chains, or have permanent jewelry fitted.

Before you write

Most questions about materials, shipping times, returns and permanent jewelry are already answered on our FAQ page — it may be the fastest way to get what you need.

If you are contacting us about an existing order, please include your order number so we can help you straight away.

Returns

To start a return, email us with your order number and the item you would like to send back. We will reply within 1–2 business days with instructions. Full details are on our Shipping & Returns page.