Shipping & Returns

Shipping Policy

At DUGO, every order is carefully packaged and shipped from our Los Angeles facility. Below you'll find everything you need to know about our shipping process.

Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Personalized, engraved, or made-to-order items may require an additional 2–3 business days for processing before shipping.

Domestic Shipping (United States)

Method	Delivery Time	Cost
Standard Shipping	5–7 business days	Free on orders $75+ / $6.95 under $75
Expedited Shipping	2–3 business days	$12.95
Overnight Shipping	1 business day	$28.95

Orders placed after 12:00 PM PST will begin processing the following business day. Delivery estimates begin once an order has shipped, not at the time of purchase.

Order Tracking
A confirmation email with tracking information will be sent as soon as your order ships. Please allow up to 24 hours for tracking updates to appear.

PO Boxes & Military Addresses
We are able to ship to PO Boxes and APO/FPO addresses via Standard Shipping only. Delivery to these addresses may take up to 14 business days.

International Shipping
We currently ship within the United States and its territories. International shipping is not yet available, but we're working on it — join our newsletter to be notified when it launches.

Delays
While we do our best to meet estimated delivery windows, shipping times are not guaranteed and may be affected by weather, carrier delays, or high order volume, particularly during holiday periods.

Returns & Exchanges

We stand behind the quality of our pieces and want you to be fully satisfied with your purchase.

Return Eligibility
Items may be returned within 30 days of the delivery date, provided they are unworn, unused, and in their original packaging with all tags attached.

Non-Returnable Items
For hygiene reasons, earrings and permanent (welded) jewelry are final sale and not eligible for return or exchange, unless the item arrives damaged or defective.

How to Initiate a Return
To begin a return, contact our Customer Care team with your order number and the item(s) you'd like to return. We will respond within 1–2 business days with return instructions.

Refunds
Once your return is received and inspected, a refund will be issued to your original payment method within 5–7 business days. Original shipping charges are non-refundable.

Exchanges
If you'd like a different size, color, or style, please indicate this when initiating your return and we'll be happy to accommodate where available.

Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the item, and we will arrange a replacement or refund at no additional cost.